If you are experiencing an issue with a PentaLock-integrated bike or PentaLock key fobs, please begin by filling out the form above. Once we have received your ticket with the relevant information, we will respond within 24 hours and have the necessary parts shipped to you. Once any parts have arrived, please orient yourself with the instructions and help articles listed below.
NOTICE: This page is intended as support resources for retailers and manufacturers handling PentaLock products. Private persons are referred toward the help section available on the PentaLock app.
Quick Start Guide →
Health & Safety Information →
Bike cannot open with any of the paired keys →
The lock is malfunctioning →
Key fob doesn’t respond →